AgentTraining AI ("we," "our," or "us") operates the platform accessible at agentraining.ai (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. Please read it carefully.
1. Information We Collect
Information you provide directly:
- Account registration details (name, email address, organization)
- Payment information (processed securely by third-party payment processors; we do not store card numbers)
- Messages and inputs you submit during AI training sessions
- Contact form submissions and support requests
Information collected automatically:
- Log data (IP address, browser type, pages visited, timestamps)
- Device information (operating system, screen resolution)
- Usage data (session duration, features used, training scenarios selected)
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve the AgentTraining AI Platform
- Process transactions and send related communications (receipts, renewal notices)
- Generate AI-powered feedback on your training sessions
- Send service updates, training tips, and promotional communications (you may opt out at any time)
- Monitor and analyze usage patterns to improve user experience
- Protect against fraud, abuse, and security threats
- Comply with legal obligations
3. AI Training Session Data
When you use our AI simulator, your conversation inputs are transmitted to Anthropic's Claude API to generate responses and feedback. Please be aware:
- Do not include real client names, policy numbers, or sensitive personal information in your training sessions
- Session transcripts may be stored to power your progress dashboard and history features
- Aggregated, anonymized session data may be used to improve our training scenarios
- Anthropic's own privacy policy governs their handling of API data. See anthropic.com/privacy
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers: Third parties who assist in operating our platform (hosting, payment processing, analytics) under confidentiality agreements
- AI providers: Anthropic, for processing your training session inputs
- Legal requirements: When required by law, court order, or to protect the rights, property, or safety of AgentTraining AI, our users, or the public
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at contact@agentraining.ai. We will respond within 30 days.
6. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookie settings through your browser. Note that disabling cookies may affect platform functionality.
7. Security
We implement industry-standard security measures including HTTPS encryption, secure API key storage, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
8. Children's Privacy
AgentTraining AI is designed for professional use and is not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
9. International Users
Our Platform is operated from the United States. If you access it from Hong Kong, Singapore, or other jurisdictions, please note that your information may be transferred to and processed in the United States. We take steps to ensure such transfers comply with applicable law.
- Hong Kong users: We comply with the Personal Data (Privacy) Ordinance (Cap. 486)
- Singapore users: We comply with the Personal Data Protection Act 2012 (PDPA)
- California residents: You may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of sale of personal information
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Opt out of marketing communications
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at contact@agentraining.ai.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email to registered users. Your continued use of the Platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
AgentTraining AI
Email: contact@agentraining.ai
Website: agentraining.ai
This Privacy Policy is provided in English and is the governing version. Translations may be provided for convenience only.